Cancellation policy

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 30 days without giving reasons. The withdrawal period is 30 days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (RecoVet GmbH, Gletzower Landstraße 4, 19217 Rehna, Germany, kontakt@recoactiv.de, telephone: 08005980000) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To RecoVet GmbH, Gletzower Landstraße 4, 19217 Rehna, Germany, kontakt@recoactiv.de

I/We (*) hereby withdraw from the contract I/we (*) concluded for the purchase of the following goods (*) / the provision of the following services (*)

– Ordered on (*) / received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.