Privacy policy

Privacy policy

The controller responsible for data processing is:
RecoVet GmbH
Gletzower Landstraße
Rehna

Email: datenschutz@recovet.de

We are pleased that you are interested in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal details. Each time a website is accessed, the web server automatically stores only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the volume of data transferred and the requesting provider (access data) and documents the retrieval. These access data are evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and of improving our offering. This serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in a correct presentation of our offering pursuant to Art. 6(1) sentence 1 lit. f GDPR. All access data are deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are provided in part by our service providers in the context of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in the forms provided for this purpose on this website are processed on their servers. If you have questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

Our service providers are based and/or use servers in the following countries for which the European Commission has established an adequate level of data protection by decision: Canada

Our service providers are based and/or use servers in the USA and in other countries outside the EU and the EEA. For these countries there is no adequacy decision of the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission.

2. Data processing for the performance of the contract and for contacting us

2.1 Data processing for the performance of the contract

For the purpose of performing the contract (including enquiries about and the handling of any existing warranty and disruption-of-performance claims as well as any statutory update obligations) pursuant to Art. 6(1) sentence 1 lit. b GDPR, we collect personal data if you provide them to us voluntarily in the course of your order. Mandatory fields are marked as such, because in these cases we necessarily require the data for the performance of the contract and cannot dispatch the order without them. Which data are collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete performance of the contract, your data will be restricted for further processing and deleted after expiry of the tax and commercial retention periods pursuant to Art. 6(1) sentence 1 lit. c GDPR, unless you have expressly consented to a further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve a further use of data that is permitted by law and about which we inform you in this statement.

2.2 Customer account

If you have given your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and for storing your data for further future orders on our website. You may delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to a further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve a further use of data that is permitted by law and about which we inform you in this statement.

2.3 Contacting us

In the context of customer communication, we collect personal data to process your enquiries pursuant to Art. 6(1) sentence 1 lit. b GDPR if you provide them to us voluntarily when contacting us (e.g. via contact form or email). Mandatory fields are marked as such, because in these cases we necessarily require the data to process your contact request. Which data are collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to a further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve a further use of data that is permitted by law and about which we inform you in this statement.

3. Data processing for the purpose of shipping

For the performance of the contract pursuant to Art. 6(1) sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping for us (drop shipping). These are deemed to be shipping service providers within the meaning of this privacy policy.

Transfer of data to shipping service providers for the purpose of delivery notification

If you have given us your express consent for this during or after your order, we will, on the basis of that consent pursuant to Art. 6(1) sentence 1 lit. a GDPR, pass on your email address and telephone number to the selected shipping service provider so that the latter can contact you before delivery for the purpose of announcing or coordinating the delivery.
The consent may be withdrawn at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After withdrawal, we will delete the data you provided for this purpose, unless you have expressly consented to a further use of your data or we reserve a further use of data that is permitted by law and about which we inform you in this statement.

Hermes Germany GmbH
Essener Straße 89
D-22419 Hamburg
Deutschland

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Deutschland

Amazon EU SARL
Marcel-Breuer-Str. 12
80807 München
Deutschland

4. Data processing for payment processing

When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who act for us in the context of commissioned processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the performance of the contract pursuant to Art. 6(1) sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the order process. In this respect, the privacy policy of the respective payment service provider applies.
If you have questions about our payment processing partners and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and the optimisation of our payment processes

Where applicable, we pass on further data to our service providers, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimisation of our payment processes (e.g. invoicing, handling of disputed payments, support of accounting). Pursuant to Art. 6(1) sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in protecting ourselves against fraud and in efficient payment management.

4.3 Identity and credit check when selecting Klarna payment services

Klarna Direct Debit, purchase on account via Klarna, Klarna instalment purchase
If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR that we may transmit to Klarna the data necessary for processing the payment and for an identity and credit check. In Germany, the credit agencies named in Klarna's privacy policy may be used for the identity and credit check. Klarna uses the information obtained about the statistical probability of a payment default for a balanced decision on the establishment, performance or termination of the contractual relationship. You may withdraw your consent at any time by sending a message to the contact option named in this privacy policy. This may result in us no longer being able to offer you certain payment options. You may also withdraw your consent to this use of personal data at any time vis-à-vis Klarna.

4.4 Identity and credit check when selecting purchase on account via PayPal and Ratepay

If you choose the payment method purchase on account (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we ask for your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR that we may transmit to Ratepay the data necessary for processing the payment and for an identity and credit check. In Germany, the credit agencies named in the privacy policy of Ratepay may be used for the identity and credit check. Ratepay uses the information obtained about the statistical probability of a payment default for a balanced decision on the establishment, performance or termination of the contractual relationship. You may withdraw your consent at any time by sending a message to the contact option named in this privacy policy. This may result in us no longer being able to offer you certain payment options. Additional information on data protection at PayPal can be found here.

5. Advertising by email

5.1 Email newsletter with registration, newsletter tracking with separate consent

If you subscribe to our newsletter, we use the data required for this purpose or separately provided by you to send you our email newsletter regularly on the basis of your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR. You may unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to a further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve a further use of data that is permitted by law and about which we inform you in this statement.

If you have additionally given us your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR to analyse our newsletters, we also analyse your interaction with our newsletter by measuring, storing and evaluating open rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).

For this evaluation, the emails sent contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) which are stored on our website. For the evaluations we in particular combine the following “newsletter data”

the page from which the page was requested (so-called referrer URL),
the date and time of the request,
the description of the type of web browser used,
the IP address of the requesting computer,
the email address,
the date and time of registration and confirmation

and the single-pixel technologies with your email address or your IP address and, where applicable, an individual ID. Links contained in the newsletter may also contain this ID.

You may unsubscribe from newsletter tracking at any time, either by sending a message to the contact option described or via a link provided for this purpose in the newsletter.

The information is stored for as long as you are subscribed to the newsletter.

5.2 Newsletter dispatch

The newsletter and the newsletter tracking described above may also be sent by our service providers in the context of processing on our behalf. If you have questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

6. Cookies and further technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies).

Protection of privacy on end devices
When using our online offering, we use strictly necessary technologies in order to be able to provide the telemedia service expressly requested. The storage of information on your end device or access to information already stored on your end device does not require consent in this respect.

For functions that are not strictly necessary, the storage of information on your end device or access to information already stored on your end device requires your consent. We point out that if consent is not given, parts of the website may not be fully usable. Any consents you have given remain in place until you adjust or reset the respective settings on your end device.

Any subsequent data processing by cookies and further technologies
We use such technologies as are strictly necessary for the use of certain functions of our website (e.g. shopping basket function). These technologies collect and process IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping basket). This serves our legitimate interests, which prevail in the context of a balancing of interests, in an optimised presentation of our offering pursuant to Art. 6(1) sentence 1 lit. f GDPR.

In addition, we use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to demonstrate consents to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for the data processing, can be found in the following sections of this privacy policy. Where applicable, we also use technologies that are not listed individually in this privacy policy. More detailed information on these technologies, including the respective legal basis for the data processing, can be found on the Usercentrics platform. You can access this by clicking the fingerprint button in the bottom right or left corner of the page.

The cookie settings for your browser can be found under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies pursuant to Art. 6(1) sentence 1 lit. a GDPR, you may withdraw your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can click the fingerprint button in the bottom right or left corner of the page. If cookies are not accepted, the functionality of our website may be restricted.

6.2 Use of the Usercentrics Consent Management Platform to manage consents

On our website we use the Usercentrics Consent Management Platform (“Usercentrics”) to inform you about the cookies and the other technologies we use on our website, and to obtain, manage and document your consent, where legally required, to the processing of your personal data by these technologies. Pursuant to Art. 6(1) sentence 1 lit. c GDPR, this is necessary to fulfil our legal obligation under Art. 7(1) GDPR to be able to demonstrate your consent to the processing of your personal data, to which we are subject. Usercentrics is an offering of Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, which processes your data on our behalf. When you visit our website, the Usercentrics web server stores a so-called server log file, which also contains your anonymised IP address, the date and time of the visit, device and browser information and information about your consent behaviour. Your data will be deleted after three years, unless you have expressly consented to a further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve a further use of data that is permitted by law and about which we inform you in this statement.

7. Use of cookies and other technologies

If you have given your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website. After the purpose has ceased and we have stopped using the respective technology, the data collected in this connection will be deleted. You may withdraw your consent at any time with effect for the future. Further information on your options for withdrawal can be found in the section "Cookies and further technologies". Further information including the basis of our cooperation with the individual providers can be found with the individual technologies. If you have questions about the providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

Use of Google services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) described below. The information about your use of our website automatically collected by the Google technologies is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA there is no adequacy decision of the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission. If your IP address is collected via the Google technologies, it is shortened before storage on Google’s servers by activating IP anonymisation. Only in exceptional cases will the full IP address be transferred to a Google server and shortened there. Unless otherwise stated for the individual technologies, the data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR concluded for the respective technology. Further information on data processing by Google can be found in the privacy notices of Google.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address is generally not combined with other data from Google. The data processing is carried out on the basis of an agreement on commissioned processing by Google.

Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous cookie ID and on the basis of the pages you have visited. Further data processing takes place only if you have activated the “personalised advertising” setting in your Google account. If in this case you are logged in to Google during your visit to our website, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing.

Google reCAPTCHA

For the purpose of protection against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information as well as information about your use of our website) and analyses your use of our website by means of so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. Personal data from the input fields of the respective form are not read out or stored.

Google Tag Manager

The Google Tag Manager enables us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). The data processing is carried out on the basis of an agreement on commissioned processing by Google.

The use of the Google Tag Manager makes it possible to integrate various services/technologies.
If you do not wish individual tracking services to be used and have therefore deactivated them, the deactivation remains in place for all affected tracking tags that are integrated via the Google Tag Manager.

YouTube Video Plugin

For the integration of third-party content, the YouTube Video Plugin in the enhanced data protection mode we use collects data (IP address, time of visit, device and browser information), transmits them to Google and they are then processed by Google only if you play a video.

8. Integration of the Trusted Shops Trustbadge/ other widgets

If you have given your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. trustmark, collected reviews) and to offer Trusted Shops products for buyers after an order.

The Trustbadge and the services advertised with it are an offering of Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly a controller under data protection law pursuant to Art. 26 GDPR. In the context of these privacy notices we inform you below about the essential contents of the agreement pursuant to Art. 26(2) GDPR.

In the context of the joint controllership existing between us and Trusted Shops AG, please preferably contact Trusted Shops for data protection questions and to assert your rights using the contact options specified in the privacy information. Independently of this, however, you can always contact the controller of your choice. Your enquiry will then, if necessary, be forwarded to the other controller for a response.

8.1 Data processing when integrating the Trustbadge/ other widgets

The Trustbadge is provided by a US CDN provider (content delivery network). An adequate level of data protection is ensured by standard contractual clauses and further contractual measures.

When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which also contains your IP address, the date and time of access, the volume of data transferred and the requesting provider (access data) and documents the retrieval. The IP address is anonymised immediately after collection, so that the stored data cannot be attributed to you. The anonymised data are used in particular for statistical purposes and for error analysis.

8.2 Data processing after completion of the order

If you have given your consent, after completion of the order the Trustbadge accesses order information stored on your end device (order total, order number, purchased product if applicable) as well as the email address, and your email address is hashed using a cryptographic one-way function. The hash value is then transmitted to Trusted Shops together with the order information pursuant to Art. 6(1) sentence 1 lit. a GDPR.
This serves to check whether you are already registered for Trusted Shops services. If this is the case, further processing takes place in accordance with the contractual agreement concluded between you and Trusted Shops. If you are not yet registered for the services or do not give your consent to automatic recognition via the Trustbadge, you will subsequently have the opportunity to register manually for use of the services or to conclude the protection under your existing user agreement, if any.

For this purpose, after completion of your order the Trustbadge accesses the following information stored on the end device you use: order total, order number and email address. This is necessary so that we can offer you buyer protection. Data are only transmitted to Trusted Shops if you actively decide to take out buyer protection by clicking the correspondingly labelled button in the so-called Trustcard. If you decide to use the services, further processing is governed by the contractual agreement with Trusted Shops pursuant to Art. 6(1) lit. b GDPR, in order to complete your registration for buyer protection and to protect the order, and, where applicable, subsequently to send you review invitations by email.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6(1) lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in the case of the USA by standard contractual clauses and further contractual measures, and in the case of Israel by an adequacy decision. Further information is available here.

9. Social media

9.1 Social plugins from Facebook (by Meta), Instagram (by Meta)

Social buttons from social networks are used on our website. These are integrated into the page merely as HTML links, so that when you access our website no connection is yet established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, use the Like or Share button.

9.2 Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube

If you have given your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR to the respective social media operator, when you visit our online presences on the social media mentioned above your data are automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These may be used, for example, to display advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your related rights and setting options to protect your privacy, please refer to the providers’ privacy notices linked below. If you nevertheless need help in this regard, you can contact us.

Facebook (by Meta) is an offering of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information about your use of our online presence on Facebook (by Meta) automatically collected by Meta Platforms Ireland is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. For the USA there is no adequacy decision of the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission. The data processing in the context of a visit to a Facebook (by Meta) fan page is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information about your use of our online presence on Instagram automatically collected by Meta Platforms Ireland is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. For the USA there is no adequacy decision of the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission. The data processing in the context of a visit to an Instagram (by Meta) fan page is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.

YouTube is an offering of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information about your use of our online presence on YouTube automatically collected by Google is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA there is no adequacy decision of the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission.

10. Contact options and your rights

10.1 Your rights

As a data subject you have the following rights:

pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
pursuant to Art. 16 GDPR, the right to request without undue delay the rectification of inaccurate personal data or the completion of your personal data stored by us;
pursuant to Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary
- for exercising the right of freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest; or
- for the establishment, exercise or defence of legal claims;
pursuant to Art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
- the accuracy of the data is contested by you;
- the processing is unlawful, but you oppose erasure;
- we no longer need the data, but you require them for the establishment, exercise or defence of legal claims; or
- you have objected to processing pursuant to Art. 21 GDPR;
pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request transmission to another controller;
pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your habitual place of residence or workplace or of our registered office.

Right to object

Insofar as we process personal data as explained above to safeguard our legitimate interests which prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is for the purposes of direct marketing, you may exercise this right at any time as described above. If the processing is for other purposes, you have a right to object only if there are reasons arising from your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

This does not apply if the processing is for the purposes of direct marketing. In that case we will no longer process your personal data for this purpose.

10.2 Contact options

If you have questions about the collection, processing or use of your personal data, about information, rectification, restriction or erasure of data as well as withdrawal of consents given or objection to a particular use of data, please contact us directly using the contact details in our legal notice.